FAQ

1. What is Luxury Card House?

Luxury Card House is an online store offering a selection of card products and accessories, with a focus on a simple and convenient shopping experience.

2. What payment methods do you accept?

Available payment methods are displayed at checkout. Depending on availability, we may accept major credit and debit cards and other supported payment methods.

3. Is my payment information secure?

Yes. Payments may be processed through trusted third-party payment providers. We do not intentionally store complete payment card numbers or security codes on our own systems.

4. How long does order processing take?

Orders are generally processed within 0–1 business days after payment has been successfully confirmed.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

5. How long does shipping take?

After your order has been processed, estimated shipping time is generally:

3–7 business days.

Please note that delivery times are estimates and may vary depending on the carrier and destination.

6. Will I receive tracking information?

When tracking information is available, it may be provided by email or through your order information.

Tracking updates may take some time to appear after the carrier receives your package.

7. Can I cancel my order?

If you need to cancel your order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or shipped. Once processing or shipping has begun, cancellation may no longer be possible.

8. What is your return policy?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

Products generally need to be unused, in their original condition, and accompanied by the required packaging and order information.

9. When will I receive my refund?

Approved refunds are generally issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

10. What if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number and details about the issue.

We may request photographs or additional information to help investigate the problem and determine the appropriate solution.

11. What happens if my package is delayed?

Shipping times are estimates. Delays may occur because of carrier issues, weather, holidays, transportation disruptions, high shipping volumes, or other circumstances outside our control.

If your package appears significantly delayed, please contact us so we can assist you.

12. What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

We will try to make corrections before the order is shipped, but changes cannot be guaranteed once processing has begun.

13. Do you offer international shipping?

International shipping may be available for certain destinations.

Where applicable, customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country.

14. How can I contact Luxury Card House?

You can contact us using the information below:

Luxury Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Our general business hours are Monday–Friday, 9:00 AM–5:00 PM.

We aim to respond to customer inquiries as quickly as possible during our regular business hours.